User Research London Speakers

Bas Raijmakers

Bas Raijmakers is co-founder and creative director of STBY in London and Amsterdam. STBY is specialised in creative research for service design and innovation, and works for clients in industry and public sector. Bas has a background in cultural studies, the internet industry, and interaction design. His main passion is to bring people we design for into design and innovation processes, using visual storytelling, which he has done across sectors and industries, from healthcare to transport and communication for companies like Danone, Philips and Google, as well as the Dutch Government and the National Health Service in the UK. He holds a PhD in Design Interactions from the Royal College of Art in London. He is also Reader in Strategic Creativity at Design Academy Eindhoven. He founded the global design research network Reach in 2008.   www.stby.eu | @STBY | @hellobas

Emma Meehan

With a background in UX design, Emma joined Intercom, the fast-growing customer communications platform, as its first product researcher. She has lead research projects which have informed the design of various aspects of Intercom’s products, contributed to its blog on topics relating to design research and spoken at company events. With a strong desire to understand the motivations behind user behaviour, Emma is focused on the goal of making web business personal. @emjmeehan

Emma Howell

Emma has been a research specialist for 10 years, beginning her career in academia before moving into UX. Her areas of interest have focused on cognition and perception and include camouflage, animal vision, the impact of evolution on movement. She has also worked in medical research, exploring the effects of drugs on smoking cessation.

Emma has a keen interest in creating technology that is intuitive and enjoyable to use, drawing on her experience of a range of qualitative and quantitative research methods. She's currently co-writing a beginner's guide to user research with James Lang, due to be published in mid 2017 by Sitepoint.

Dan Szuc

Dan is a co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong. He has been involved in the UX field for over 20 years, and has been based in Hong Kong for over 20 years. Dan has lectured about user-centered design globally. He has co-authored two books including Global UX with Whitney Quesenbery and the Usability Kit with Gerry Gaffney. @dszuc

Gregg Bernstein

Gregg Bernstein is Senior User Researcher at Vox Media. He spends his days listening, thinking, collaborating, analyzing, writing, and then listening some more. He also speaks around the world about his work at conferences and for such companies as Etsy, EA Games, Fullstory, and more. He built an innovative and influential research practice over his four years at MailChimp, and taught design, branding, and typography for university students. In a previous life, he designed for clients in the music and advertising industries. Gregg earned his MFA in Graphic Design from the Savannah College of Art and Design, where he focused on user experience research and design. He resides with his family in Athens, Georgia. In his spare time, he runs early and often.

James Lang

James Lang is Research Director at cxpartners. He has 20 years’ experience of design research, both qualitative and quantitative. James cut his teeth on programme research for BBC television and radio in the 1990s, before testing his first website (again for the BBC) in 1997. He’s also worked with many other UK and international organisations including Public Health England, Marriott, Unilever, Tesco and Spotify. Previous to working at cxpartners, James spent a period at eBay, where he was responsible for the search and browse experience of eBay Australia and New Zealand. Outside of his work for clients, James’s focus is on innovation, new ways to construct and communicate usable insight, the quantification of user experience, and techniques for mapping and representation. He’s currently co-writing a beginner's guide to user research with Emma Howell, due to be published in mid 2017 by Sitepoint.

Jess Lewes

Over 6 years’ experience recruiting people, almost 4 years’ experience recruiting people for UX research and usability testing across a broad range of projects. Name your user, and I can probably give you some kind of insight into the best way to approach your recruitment and a case study to explain how we have recruited something similar. Specialising in recruiting for in-person qualitative UX projects, I also have knowledge on other research tools such as sourcing participants to complete self-moderated research, tree jacks, card sorts, surveys and ethnographic research. I can provide mentoring to anyone new to running user research, or looking to set up regular usability testing.

Jo Wong

Jo grew up in multicultural Hong Kong, with a Chinese-Burmese father and Chinese-Indonesian mother. She collaborates with global teams conducting research in Cantonese, Mandarin and English. Jo is passionate about the environment, political and economic systems and how we can live healthier and happier lives while not adversely impacting less fortunate people. She is a co-founder of Apogee, the co-founder of UX Hong Kong and Make Meaningful Work @igiwong

Steph Troeth

Steph is the Head of Research at Clearleft, where she helps companies and organisations build customer intelligence through combining design research with other disciplines. Prior to that, she led design research at the Telegraph and spearheaded European customer research with MailChimp. In over 15 years of working in the digital industry, Steph has won many hats, including a product lead for a startup in digital publishing and a director of technology at a digital agency. She is also a regular speaker at conferences and guest lectures on UX annually at the University of Greenwich. When not bound to a digital device, she makes things by hand, grows edible flowers and has a tendency to cook enough to feed a continent at a time. She now lives on her 4th continent on her 4th island, in East Sussex, UK.

Steve Portigal

Steve Portigal helps companies to think and act strategically when innovating with user insights. Based outside of San Francisco, he is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. He's also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations.Steve is an accomplished presenter who speaks about culture, innovation, and design at companies and conferences across the globe.

Whitney Quesenbery

Whitney combines a fascination with people and an obsession to communicate clearly with her goal of bringing user research insights to designing products where people matter. At the Center for Civic Design, she’s passionate about make voting and other interactions with government an easy, effective experience. From ballot design to election administration, democracy is a design problem! Before founding the Center, Whitney worked with the National Cancer Institute, IEEE, The Open University, and helped design an online playbook for emergency response. She teaches user research at Rutgers and election design as part of a professional certificate in election administration. She is the author of three books: A Web for Everyone: Designing Accessible User Experiences, Global UX, and Storytelling for User Experience.Before she was seduced by a little beige computer into software, usability, and interface design, Whitney was a theatrical lighting designer on and off Broadway, learning about storytelling from some of the masters.